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Expires: Expires December 2022
Submitted: 1 year ago
About Your Dog
The best-selling dog magazine in the UK, and a fantastic dog club.
In Your Dog, Your Dog knows that Your Dog’s dogs are important members of the Your Dog family, and Your Dog’s life revolves around them and their happiness.
This is why Your Dog strives to bring you the best dog-themed magazine content and created an exclusive Your Dog membership-so no one is just a reader, you are all members of the Your Dog Club.
Don’t miss an issue of your favorite dog magazine, and deliver your dog magazine to your door 12 times a year. Whether it’s digital or print edition, you can subscribe now and buy the first three installments for £3, and then only £10 per quarter! In addition, all subscriber copies are now sent in 100% recyclable biodegradable packaging.
Please see below for all the types of exciting content and benefits you will get…
Customer Service Subscription Team Contact Information
Please make sure to provide your subscriber ID when contacting Your Dog. This can usually be found on the packaging of your magazine, and sometimes on the paper carrier of the magazine on your online “My Account” page.
Phone: + 44 (0) 1778 392498
The line is open from Monday to Friday from 8 am to 6 pm, and Saturday from 9 am to 5 pm (Greenwich Mean Time/British Summer Time)
Address: Warners Group Publications plc. The Maltings, West Street, Bourne, Lincolnshire. PE10 9PH
I want to subscribe to one of your magazines. How does your subscription work?
All of Your Dog’s paper magazine titles can be published to addresses around the world. You can register online on the websites owned by Your Dog by navigating to the store or store page. When you apply for a subscription, you will see or give the earliest start date of the subscription. You can choose to postpone the start date of up to 3 periods.
How much do i pay?
The cost of your subscription will depend on where you live and the options you decide to take. Compared to buying at a British newsstand, the cost of a copy sent to you is lower. Some promotions include special introductory offers. Your Dog’s introductory offers are contained in promotional materials. At the end of any introductory offer period, the standard subscription price will apply.
How can I pay?
If you live in the UK, you can pay by direct debit, choosing the rate and frequency. Whether you live in the UK or overseas, you can choose to make a one-time payment or recurring payment via a credit/debit card.
Is my online payment safe?
Yes, any information that Your Dog obtains from you is safe. Warners Group publications comply with PCI-DSS (Payment Card Industry Data Security Standard), as do all payment gateways used by Your Dog (currently Sagepay and Paypal).
What is the minimum subscription period?
If you choose to pay by direct debit, you have signed an open agreement with the title of the purchased subscription, with no minimum period. You can cancel the subscription or pay directly at any time, but the cancellation problem depends on the payment frequency, for example. Quarterly and to date payments. Cancellation will be taken so that any paid issues are still satisfied, but no further payment will be taken.
If you choose to pay via a one-time debit/credit card, then your subscription will run within the period you paid for and no renewal is required.
If you choose to use the recurring card payment offer, you will sign an open agreement with Your Dog, and the payment will be made at the renewal point specified in the initial offer. Your Dog offers a range of options, including monthly, quarterly, biennially, and yearly, depending on the brand. You can set up recurring card payments for UK and overseas subscriptions.
Your Dog has a “non-refundable” policy, so if you cancel, you will receive the remaining magazines associated with your last payment.
When can I receive my copy?
Subscriber copies are published one week before publication, and in most cases (in the UK) will arrive before the title of the book is available on the newsstand. However, please note that Your Dog cannot guarantee this for every address in every region.
What if my copy is late or I missed a question?
If your copy continues to be late, or you do not receive the problem, please contact Your Dog’s customer service subscription team for an appropriate solution.
I want to move/leave. Can my subscription be redirected?
Yes. If there is any address change, please notify Your Dog at least 2 weeks in advance. You can contact Your Dog’s customer service subscription team to update your address. If you are moving to another country/region, Your Dog may need to adjust your payment.
I gotta go. Can my subscription be suspended?
Yes, it works, but Your Dog cannot keep the missed questions for you, so when you restart the subscription, it will restart with the next available question.
When will I receive my free subscription gift?
Most subscription gifts are associated with direct debit subscriptions. Your gift will be sent to you after Your Dog successfully collects your first direct debit payment. Please allow up to 28 days to deliver your gift because Your Dog sometimes asks the manufacturer to send the gift directly to you, which may take longer.
What if I need to cancel my subscription?
Unless there is extenuating circumstances, your subscription usually cannot be cancelled before the end of the payment period. For direct debit subscriptions, just call your bank and ask them to cancel the next payment due or call Your Dog’s customer service subscription team and they will cancel for you. For one-time credit card payments, there is no automatic renewal, so you don’t need to take any action. For regular card payments, you can request cancellation through the website where you purchased it or contact Your Dog.
If you need to unsubscribe, please send an email to email@example.com
You also have certain legal cancellation rights. For more detailed information on cancellation, please view Your Dog’s terms and conditions of sale here.
Will you send confirmations of orders/changes I made online?
Yes. Your Dog confirms your online transaction via email. If you have not received any confirmation, Your Dog recommends that you check your spam folder first, and then if you still cannot find the email sent by Your Dog, please contact Your Dog’s customer service team to check your email address details
Why do I need my email address?
Your Dog prefers to send confirmations via email because it means you can get information faster and help Your Dog reduce costs, thereby lowering prices. If Your Dog has an email address, Your Dog can keep you up to date with important information about your account, expire renewal, and let you know about any special offers available to subscribers.
As a subscriber, can I get any additional benefits?
Becoming a subscriber has other benefits, such as regular email newsletters-please make sure you check your marketing preferences in the “My Account” area to register to receive these-exclusive access to contests, discounts, early bird offers and help Your Dog develop Opportunities for future content planning.
I want to buy a gift subscription, is this possible?
Yes, you can purchase a subscription as a gift. You can do this by contacting Your Dog’s customer service subscription team, or you can order online and set the shipping address as the gift recipient.
How can I notify you of changes to bank/card details?
You can do this by contacting Your Dog’s customer service subscription team.
How to renew my subscription?
If you choose a one-time credit card payment, Your Dog will invite you to renew your subscription via email or letter. You will get a variety of options, all of which are designed to reward your loyalty. You are not obligated to accept any of these invitations. If you choose to accept, you will be bound by the new renewal offer terms. You can renew your subscription online through Your Dog’s website store/shop page.
When should I renew? Am I missing any questions?
You can renew at any time during the subscription period, and any remaining questions will simply be added to the end of your agreement. To avoid losing any copies, please make sure you notify Your Dog at least 30 days in advance. If you switch to direct debit payment, you will never have to worry about missing any questions in the future.
How do you handle my personal data?