Online Return Policy
Due to restrictions on product discovery through online stores, there are different return and exchange policies for online and offline channels. In a retail store environment, customers are able to experience products before making an informed purchasing decision, while diptyque’s online customers cannot. Therefore, only online stores allow refunds for unopened items within 30 days. If you discover that your product is defective or damaged, diptyque invites you to contact customer service.
Exchanges are made on a case-by-case basis. If interested in an exchange, please contact customer service with your order number/receipt and reason for the exchange. For the health and safety of the diptyque team, please confirm that this item has been opened.
Retail Return Policy
Each store displays a return policy at the time of purchase. The policy states that retail purchases can be returned within 14 days of purchase for exchange or store credit only. Item must be unopened, unused, and accompanied by the original receipt or gift certificate. diptyque reserves the right to amend its exchange and return policy.
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