What is AliExpress?
Launched in 2010, AliExpress is an online retail service or market under the Alibaba Group, headquartered in China. The market platform allows buyers from all over the world to access products from small and medium-sized enterprises, mainly from within China, without having to visit physical locations.
AliExpress was originally a business-to-business (B2B) buying and selling portal designed to be used by e-commerce websites that adopt a direct sales business model. AliExpress is different from other markets such as Amazon because it is only an e-commerce platform and does not directly sell products.
However, it has expanded to provide more services, including consumer-to-consumer, business-to-consumer, payment, and even cloud computing services. Therefore, the seller on AliExpress can be a company or an individual, so that more people can visit the platform to sell goods.
AliExpress is also available in multiple languages, including French, Spanish, English, Dutch, Italian, German, Polish, Turkish, Portuguese, Indonesian, and Russian, in countries other than the listed countries/regions/ The area usually uses the English version.
How popular is AliExpress?
The AliExpress marketing group is very popular with merchants and consumers because it represents a cost-effective way for companies to enter the international market. The money saved will be passed on to customers, that is, low-priced products. Coupled with the ability to display all products on your door, it has proven to be a successful formula that will only grow in an increasingly digital world.
AliExpress works with many different partners, including local and international postal services and courier companies, in order to deliver products to consumers. Some of the major express companies that cooperate with AliExpress include Singapore Post, Correos, DHL, Finland Post, etc.
Consumers and merchants can now also take advantage of multiple shipping tracking options for items purchased through the site. Ship24 covers more than 10,000 stores and courier companies, making it easy to track AliExpress orders. To start tracking your order from AliExpress, just enter your tracking code on the Ship24 website, and you can start to get the instant, real-time location and status of your order, no matter what it is!
Where is AliExpress located?
AliExpress is located at the headquarters of Alibaba in Hangzhou, China. The address is as follows:
969 Wenyi West Road,
Yuhang District, Hangzhou
Sellers and buyers should note that AliExpress does not ship from this address because it is only an online retailer. Therefore, tracking will not start from this address, and all AliExpress package tracking will start from the initial postal service or courier selected by the sender. If you need real-time tracking of AliExpress packages, Ship24, parcelsapp
It can provide comprehensive tracking of all items purchased from AliExpress, including status and location updates.
Is AliExpress safe?
The reason AliExpress is so safe is that when buying directly through the AliExpress market, buyers are fully protected. However, in order to track your AliExpress orders, many conditions must be met.
For example, sellers are responsible for sharing shipping details, including package tracking codes and delivery times provided by AliExpress (depending on available shipping options).
Sellers should send this information at the time of purchase. This is especially important for building a positive merchant customer relationship, while also allowing the latter to track their AliExpress packages.
How do I request a refund for an AliExpress order?
The seller is responsible for formulating a refund policy, and any refund policy must be clear and transparent to the buyer. If the item has not been delivered after the end of the mentioned delivery period (45 days), a refund request can be made and it should be honored by the seller.
In order to apply for a refund, buyers need to follow the steps below:
The first step is to contact the AliExpress support team to report problems with the order. The notification will be automatically sent to the original seller, who can choose to correct the error.
The seller will then respond in a variety of ways, such as offering a new product that may be partially refunded, but if the buyer is unwilling, they do not have to accept the offer.
If there is still no refund, then the buyer can file a dispute, which will be
If the seller ignores the dispute, the money will be refunded to the buyer by AliExpress. Usually, the buyer will get his money back within 2 weeks.
How long does it take for AliExpress to ship orders?
As with all modes of transportation, delivery times may vary due to a number of factors, including unforeseen delays, local holidays, processing complexity, severe weather conditions, etc. However, in the two services proposed by AliExpress, it provides the following estimated delivery time ranges for each service:
For AliExpress standard shipping, it usually takes 15 to 45 days after the package or parcel is sent.
For AliExpress Premium Shipping, delivery usually takes 7 to 15 days from the time the package or package is sent.
When ordering products, buyers are encouraged to remember that the seller is obliged to provide an estimated delivery date. The above time frame is only an estimate, the seller should also consider several other factors to provide the best estimated delivery time.
For domestic shipments in China only, Alibaba/Aliexpress products can be delivered within 2-3 working days, and sometimes it will be later to deliver to more rural areas of the mainland. Some express, such as DHL Express, are faster.
The estimates for cross-border e-commerce and international transportation are as follows:
AliExpress standard shipping Shipping time: 18-28 days free
EMS (China Post) transit time: 17-36 days
DHL Express transit time: 10-21 days
Factors that may further affect transit time include:
Depending on the courier company and the method of transportation, the time will vary. AliExpress has established partnerships with local courier companies in China and other countries/regions, and if one of these partners performs the delivery, the delivery speed will be faster. In addition, if the buyer chooses registered mail instead of regular mail, the delivery time will be faster. Sellers should know which courier companies are being used, and they should use this information to provide buyers with more accurate delivery estimates.
In addition, when the package is sent by a private courier company (such as FedEx, DHL or other methods), the buyer may still have to pay customs fees, which may further delay the delivery process. Sellers should be able to advise on fees to be paid, but these fees will vary by destination.
In countries where the national postal service is good and people have already ordered a lot from abroad, orders will arrive sooner. Buyers must also consider the country’s weather forecast, as the delivery time may be longer depending on weather events.
Time of year
For example, if a buyer places an order around Christmas or during the Lunar New Year, partners and couriers working with AliExpress will be busier than usual, so all delivery times are usually extended. When a country/region processes a large number of orders, the smaller local postal service will take longer to deliver all content in time, and there will be delays.
How to track AliExpress orders?
1>Aliexpress Standard Shipping:
2>Seller’s Shipping Method:
4>Netherland post and General:
If the seller did not send the tracking code, the buyer should be able to find their AliExpress tracking information on the AliExpress website.
What does my AliExpress tracking status mean?
The AliExpress tracking code allows users to track their packages or packages in real time. However, sometimes it may cause confusion about the status of its order. The following is an authoritative guide to the meaning of order terms and tracking status, so you no longer need to be confused about what happens to an order or package and what the tracking status of certain items means.
Order received-the seller should reply to the buyer as soon as possible after receiving the order to provide more information about shipping and tracking
Awaiting clarification-this means that the buyer has not provided the seller with the product link, the quantity is missing, or the specific color and size have not been determined, so further communication is required to continue the purchase
The order cannot be fulfilled-this is why the selected product cannot be delivered internationally.
Order amount-this is the time for the seller to update the buyer with the total amount, (that is, the product price plus the total shipping cost)
Order in progress-this is the time when the buyer is trying to purchase the product.
Purchased-This is the time to purchase a product and wait for it to arrive in the warehouse for shipment.
Order packing-this is the time when the product is ready to be shipped.
Order consolidation-This is the case of combining products in one package.
Order invoice-this is the time to upload the order invoice.
Shipped-This is the time when the package has been shipped.
Order Arrival-This is the time when the order arrives at its final destination
Order Cancellation-The order placed by the buyer has been cancelled
Order refund-This is the time when the seller requests a refund.
The order is abandoned-this is when the order information cannot be seen, usually because the buyer has not responded.
What is my AliExpress tracking number?
Like many markets in China, all registered goods will have a tracking number, and AliExpress is no exception. The tracking number, also known as the tracking code or tracking ID, is always unique for a single package.
Whether you order one package or one hundred packages, each order will have a separate tracking code to identify the package.
The format will be similar to other codes, but the numbers will always be different.
For example, the tracking number of an AliExpress package can be “TY72726064444700008″. If you order another item, even at the same time and at the same store, unless the order is combined, it will have a separate number, such as TY72726064444700009”.
If the seller provides the same tracking number for various orders, they should contact the seller. Alternatively, buyers can directly contact AliExpress customer support for further online support.
Why has my AliExpress tracking number changed?
Sometimes, because the package is processed by different courier companies in different countries/regions, the tracking number of AliExpress packages or packages may change with the process. This can make tracking packages difficult and inconvenient for buyers because they have to visit many different courier websites to access information about their packages.